We're pretty serious about keeping your details safe. Here's the full scoop on how we handle your info when you stay with us or visit our site.
Last Updated: January 2024
Got questions? We're here to help. Reach out anytime at info@mythralonquinthyros.info
Welcome to Mythralon Quinthyros Hotel. Look, we know privacy policies aren't exactly beach reading, but we've tried to make this one as straightforward as possible. We're a luxury boutique hotel and wellness retreat based in Vancouver, and we take your privacy seriously - not just 'cause we have to, but because we genuinely respect our guests.
This policy covers everything about how we collect, use, and protect your personal information when you book a room, use our spa services, dine at our restaurant, or just browse our website. By using our services or visiting our property at 1285 West Georgia Street, Vancouver, BC V6E 3R5, you're agreeing to the practices described here.
If something doesn't sit right with you or you've got questions, don't hesitate to reach out. We're real people, and we're here to help.
Alright, let's break down what info we actually gather. Nothing sneaky here - just what we need to make your stay amazing and keep things running smoothly.
Sometimes we get info from booking platforms, travel agencies, or credit card companies to process your reservation or verify payments. We also use social media platforms if you interact with us there.
Now that you know what we collect, here's what we actually do with it. Everything we do is aimed at making your experience better or keeping our operations legit.
Processing reservations, sending confirmation emails, checking you in and out, handling room assignments, and making sure any special requests are taken care of.
Charging your credit card, processing refunds if needed, preventing fraud, and keeping financial records (as we're legally required to do).
Sending booking confirmations, pre-arrival info, answering your questions through our concierge service, and keeping you updated about your reservation.
Remembering your preferences for future stays, suggesting services you might enjoy, and tailoring your experience based on past visits.
Sending promotional emails about special offers, events, or new services. You can opt out anytime - there's an unsubscribe link in every email.
Analyzing trends, gathering feedback, fixing issues, and making our hotel and website better based on real guest experiences.
Meeting legal requirements, responding to law enforcement requests when necessary, protecting our rights and property, and ensuring everyone's safety.
We're not in the business of selling your data - that's not our thing. But there are some situations where we need to share info with trusted partners. Here's the honest truth about when that happens:
Payment processors, booking platforms, email service providers, website hosting companies, and analytics tools. These folks help us run our business, and they're contractually required to protect your info just like we do.
Local tour operators, transportation services, or event planners - but only when you've requested these services through us.
If we're legally obligated to share info with government authorities, law enforcement, or courts. We'll only share what's absolutely necessary.
In the unlikely event we sell or merge our business, your info would be transferred to the new owners. They'd still be bound by this privacy policy.
Important: We never sell your personal information to third parties for their marketing purposes. That's a hard line for us.
Cookies aren't just delicious snacks - they're also tiny files that websites use to remember you. Here's how we use 'em:
These keep the site functioning properly. They remember your booking details as you move through the reservation process and keep you logged into your account. Can't really turn these off without breaking the site.
Help us understand which pages people visit, how long they stay, and where they're coming from. We use this to improve our website. We typically use Google Analytics for this.
Remember your choices like language preference, currency, and other settings so you don't have to select them every time.
Track your activity across websites to show you relevant ads. These are optional - you can disable them through our cookie banner or your browser settings.
Managing Cookies: Most browsers let you control cookies through their settings. You can block all cookies, accept only certain ones, or delete existing cookies. Just know that blocking essential cookies might affect how our site works.
Security's a big deal to us. We've put solid measures in place to protect your personal information from unauthorized access, loss, or misuse.
All sensitive data transmitted through our website is encrypted using SSL/TLS technology. That's the little padlock you see in your browser.
Your data is stored on secure servers with firewalls and regular security audits. Physical access is restricted too.
We use PCI-DSS compliant payment processors. We never store your full credit card numbers on our servers.
Our team's trained on data protection best practices, and only authorized personnel can access guest information.
Real talk: While we do everything we can to protect your data, no system is 100% bulletproof. We're constantly updating our security measures, but it's also smart for you to keep your login credentials private and use strong passwords.
Under Canadian privacy laws (specifically PIPEDA), you've got some important rights when it comes to your personal information. Here's what you can do:
You can ask us what personal information we have about you. We'll provide a copy within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. You can update most info through your guest account too.
Want us to delete your info? We'll do it, unless we're legally required to keep it (like for tax records or ongoing reservations).
Click unsubscribe in any promotional email, or contact us directly. You'll still get essential communications about your bookings.
Request a copy of your data in a commonly used format if you want to transfer it elsewhere.
If you're unhappy with how we've handled your data, you can complain to the Office of the Privacy Commissioner of Canada.
To exercise any of these rights: Email us at info@mythralonquinthyros.info or call (604) 555-0142. We'll respond within 30 days or let you know if we need more time.
Our services are designed for adults.