Everything You Need, Nothing You Don't
We've spent years figuring out what actually matters to our guests
Look, we're not gonna throw a million fancy words at you. After hosting thousands of guests over the years, we've learned what really makes a stay memorable. It's not about having every possible amenity under the sun - it's about nailing the stuff that actually enhances your experience.
Whether you're here to unwind, get some work done, or celebrate something special, we've got you covered with thoughtfully curated services that just... make sense.
Honestly? Our spa team has ruined me for other hotels. These folks know their stuff - we're talking deep tissue massages that actually fix those knots, facials using local botanicals that leave your skin glowing for days, and body treatments that feel like a reset button for your whole system.
The spa's open from 8am to 9pm daily, and I'd suggest booking ahead because word's gotten out. We've got private treatment rooms, a couples' suite (perfect for anniversaries, trust me), and a relaxation lounge where you can just zone out with herbal tea afterwards.
We get it - routines matter, even when you're traveling. Our fitness center's got the good stuff: Technogym equipment that actually works smoothly, free weights that go heavy enough for serious lifters, and cardio machines with those screens that don't freeze every five minutes.
But here's what sets us apart: we've got a yoga studio with floor-to-ceiling windows overlooking the city (morning sessions hit different, I'm telling you), and we bring in local instructors for complimentary classes three times a week. Plus there's a steam room and sauna that's honestly become my go-to after any workout.
Our chef, Marcus, used to work at some really fancy places (the kind with waiting lists), but he's way more chill about food than you'd expect. He's obsessed with local ingredients and changes the menu with the seasons - which means you're getting whatever's actually fresh, not stuff that's been sitting in storage.
Breakfast runs till 11am on weekends (because who wants to rush?), and the dinner service is more laid-back elegant than stuffy formal. The wine list is solid too - Marcus worked with a local sommelier to find bottles you won't see everywhere else.
View Full MenuLittle things that make a big difference
Got three meeting rooms that actually have decent WiFi (I know, revolutionary) and AV equipment that doesn't require an engineering degree to operate. We've hosted everything from board meetings to intimate weddings, and our events team knows how to make things run smoothly without hovering.
Our concierge team's lived in Vancouver forever and they genuinely love helping guests discover the city. They'll steer you away from tourist traps and toward spots locals actually go to. Need tickets to something sold out? They've got connections. Want a hiking trail that won't be packed? They know like twenty.
Sometimes you just need to print something at midnight or send a fax (yes, those still exist apparently). Our 24-hour business center's got you covered with computers, printers that actually work, and super fast internet. Plus there are private workstations if you need to take a call without background noise.
Downtown Vancouver parking can be a nightmare, so we handle it for you. Our valet team's super careful with vehicles (we've parked some really nice cars over the years), and the garage is secure and covered. They'll even warm up your car in winter before bringing it around.
Some nights you just wanna eat in your robe while watching TV, and we totally get that. Our room service menu's got the full range - from late-night comfort food to proper breakfast spreads. The kitchen runs from 6am to midnight, and honestly, their club sandwich at 11pm hits different.
We're total dog people here (and cat people too). Bring your furry friend along - we've got pet beds, bowls, treats at the front desk, and our staff will definitely want to pet them. There's a nice walking area nearby too, and we can recommend the best dog-friendly spots in the city.
After years in hospitality, we've learned it's the small touches that stick with people. So here's some stuff we include that you might not expect:
Seriously fast, no weird login pages
Maps, recommendations, small treats
Early check-in or late checkout? We'll hold your bags
Explore the city or stay dry - no charge
These amenities are just part of what makes a stay here special. The real magic happens when you're actually here, using them. Book a room and see for yourself why guests keep coming back.
